Welcome to the 6th Annual CANASA’s National Monitoring Symposium!
Thursday, October 18, 2022



CANASA will be hosting its 6th annual National Monitoring Station Symposium on October 18, 2022, one day prior to Security Canada Central (October 19-20). This event is a “must attend” opportunity to meet with your peers, to share and exchange information and discuss common problems in a very friendly environment.

This year’s Symposium content reflects the concerns shared by many monitoring station operators facing new challenges imposed by COVID, the risk of being the victim of a cyberattack and/or ransomware, new monitoring station requirements from ULC, and prioritizing of alarms with AHJ’s will be discussed.

The Symposium’s program encourages you, the participant, to discuss and exchange face-to-face. Moreover, this event is also the place to get your recommendations and suggestion on what your CANASA’s National Monitoring Station Committee could be working on in order to assist our industry and you.

I’m looking forward to hosting you and your staff at this unique and most rewarding 2022 Symposium

Malcom Pesner
Chair, 2022 CANASA National Monitoring Station Symposium

: (Includes breakfast, breaks, lunch)
Member: $290 (plus taxes)
Non-Member: $350 (plus taxes)

Delta Hotels Toronto Airport & Conference Centre
(formerly International Plaza Toronto Airport)
Plaza C Room
655 Dixon Road, Toronto, Ontario
M9W 1J3
Tel: (416) 244-1711

Time: 7:30 a.m.-5 p.m.


7:30 a.m.-8:30 a.m. 



Breakfast, sponsored by JCI and SRC


8:30 a.m.-8:45 a.m.
Welcome and introduction by Malcom Pesner, Chairman of the National Symposium

8:45 a.m.-9:45 a.m

Updates from ULC

This presentation will update the attendees on the changes to ULC Standards that will affect Signal Receiving Centres operating in Canada.

During the Covid-19 Pandemic it is clear that we needed to adapt to the way businesses needed to operate based on many factors such as staffing , training, use of technology , working location and the way we deliver services to their customers.

The two main topics of this presentation will be :

  • Working from home and its impact to monitoring in Canada
  • Update on Redundant Signal Receiving Centres which comes into effect on January 1, 2025 for ULC Listed Signal Receiving Centres.

About Alan Cavers
Alan Cavers is Engineering Manager for the Fire and Security Systems Solutions Group of Underwriters Laboratories of Canada (ULC) as well as oversee the Fire and Security Global Operations for UL.. I have been with ULC for 41 years in various capacities with the past 33years working in the fire alarm and burglary protection area.

In the past 33 years Alan has been active in the Alarm Industry participating various industry Standards and has been on the National Building and Fire Codes of Canada for the past 17 years.

Alan is a Registered Canadian Fire Alarm Association (CFAA) Technician, he is on the Board of Directors of the Canadian Fire Alarm Association (CFAA), and the Board of Directors of the Canadian Security Association. (CANASA).

9:45 a.m.-10 a.m.
Break sponsored by RSPNDR and Tag Dispatch

10 a.m.-11 a.m.


Two Way Notification

During this session we will explore how two way communication can increase efficiency between central station staff and customers. Two way communication can mean different things but we will focus on the many features available to central stations such as two way text messaging.

About Shaun Blair
With over two decades of experience in the Alarm Automation industry, Shaun Blair has supported Bold Group’s Manitou customers since 2007 and Sedona Office customers following the merger in 2018. Shaun has exceptional experience in leading, training, and managing teams. He has completed many on-site installs, has extensive hardware and software configuration experience, and has conducted numerous demos and training courses. Shaun’s role as Director of SaaS oversees Bold’s entire cloud platform which includes Manitou Cloud Services and the hosted Sedona Office environment. 

Shaun holds a master’s degree in IT/Project Management, a bachelor’s degree in Management Information Systems (MIS), and has earned several IT certifications over the years.

11 a.m.-12 p.m.

Cybersecurity – we can’t ignore this new threat!

Cybersecurity is impacting all segments of society, IT and OT, large and small organizations. What are the most common threats and best options to address those threats? The war in Ukraine has enhanced the threat so what can you do to mitigate those threats in a cost-effective manner. John will provide his personal perspective, views on the state of the industry and some practical tips.

About John Menezes
John Menezes is the CEO and founder of Stratejm Inc. Stratejm is North America’s premier Next Generation Managed Security Services Provider, serving some of the most well know and recognized public and private sector organizations in the US and Canada. John has been in the IT Security industry for over thirty years and is a Thought Leader and Innovator.

John has spent the last twenty years working with C-level executives to overcome the ultimate cybersecurity paradigm: managing the changing and evolving threats being faced while keeping costs under control. As a key partner to his clients, he is often intimately involved in helping them architect their cybersecurity roadmaps.

One of Stratejm’s flagship services is the Security-as-a-Service; an outcomes-based offering that requires no capital investment nor hiring of expensive subject matter experts. The service was developed to help customers reduce the total cost of ownership while ensuring compliance and security.

12 p.m.-12:30 p.m.
Lunch, sponsored by JCI and SRC


12:30 p.m.-1:30 p.m.

Keynote Speaker: Gary Laframboise

Gary will speak on the trends in the industry from the Fire Department side.  What he is seeing, what can be done better, speaking on the codes and the responsibility of the alarm industry when it comes to fire monitoring.

About Gary Laframboise
Gary Laframboise has over 25 years of experience in the fire protection field and is currently the Chief Fire Prevention Officer with the Oakville Fire Department. During his time with the Oakville Fire department he has been involved with Fire and Building Code enforcement, Fire investigations, public education and building permit reviews. He is a certified Fire Prevention Officer in the Province of Ontario and as well as a certified Fire and Life Safety Educator.

Prior to joining the Oakville Fire Department in 1996 he was a Certified Fire Alarm Technician with a fire protection company and was involved with fire alarm, sprinkler and special extinguishing systems. He is a graduate of the Fire Protection Engineering Technology program from Seneca College. He is also an Adjunct Instructor with the Ontario Fire College.

1:30 p.m.-2:30 p.m.

TMA’s update on AVS01

President of The Monitoring Station (TMS), Morgan Hertel will talk about newly introduce AVS01, an event rating system events that will be prioritized by the AHJ’s.

About Morgan Hertel
Morgan Hertel is a long time industry veteran, having 40+ years of experience in the electronic security space. Over the years, he has served in many executive leadership roles for independent security integration companies and monitoring centers. As Vice President of Technology & Innovation for Rapid Response Monitoring, Morgan harnesses the synergy between the latest technological advancements and the industry's leading service providers to continuously deliver unmatched services to Rapid Response's Dealers.

Additionally, Morgan serves as a Vice President of The Monitoring Association, he is actively involved in many local and national industry associations and initiatives, he dedicates countless hours to his work on several industry forward-thinking committees and he holds the following certificates and licenses: NICET Level III Fire Alarm Technology, California Alarm Company Qualified Manager, Oregon Certified Trainer, Oregon Executive Manager, TMA Level I and II Central Station Operator, SIA Certified Operator and ESA Certified Alarm Installer.

2:30 p.m.-3:00 p.m.

Monitoring Station Reference Guidelines : A review on best practices

Shelley McQuigge will present the new sections on how to meet the requirements for Redundant Signal Receivers Centers and for Worker off site.

About Shelley McQuigge
Shelley began her career in the security industry in July of 2006 as an operator. Over the last 16 years she has filled numerous rolls such as trainer, back up supervisor, Supervisor and for the last 10 years as Manager of the Belleville Station Previously with Alarm Systems for the bulk of her career until June of 2021 where Security Response Center acquired the ULC Monitoring Station in Belleville. Shelley contributes to the industry by sharing her best practices to the degree that she is currently chairing a sub-committee within CANASA and working with others to write and update Monitoring Station Best Practices

3:00 p.m.-4:45 p.m.

Round Table Discussion : An open discussion on the future of Monitoring Stations

Shelley McQuigge will also host this session during which we are looking for discussion on multiple topics including the ones presented during the Symposium. The floor is open to all participants; it is the opportunity to discuss issues, find out how it is approached by your peers, make suggestions to improve monitoring station’s operation for now and the future!

3:30 p.m.-3:45 p.m.
PM Break sponsored by RSPNDR and Tag Dispatch

4:45 p.m.- 5 p.m.


Symposium wrap up with Patrick Straw, Executive Director, Canadian Security Association (CANASA)


For more information, contact:
Danielle Paquin
1-800-538-9919 ext. 226


Thank you to our sponsors