The Canadian Security Association
in partnership with
The Monitoring Association
presents the

Tour of API Alarm Monitoring Station • October 16, 2017
Monitoring Station Symposium • October 17, 2017

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Due to the popularity of the 2015 Monitoring Station Symposium, CANASA is pleased to host the symposium again in October 2017 in partnership with The Monitoring Station Association. Don't miss this opportunity to hear what's new and to have your say in the future of the industry. This year we've expanded the event by a day and added a tour of an alarm monitoring station. So come a day early and enjoy the tour free with your symposium registration.

Tour of API Alarm Monitoring Station
Monday, October 16, 2017

: Included in Registration fee for symposium.

2:15 p.m.   Pickup at Delta Hotel
3 p.m.        Arrive at API
5:15 p.m.   Depart API
6 p.m.        Arrive back at Delta Hotel

Pickup and Drop off:
Delta Hotels Toronto Airport & Conference Centre
(formerly International Plaza Toronto Airport)
655 Dixon Road
Toronto, Ontario
M9W 1J3

Tour Location:
API Alarm Monitoring Station
700 - 5775 Yonge St.
Toronto, Ontario
M2M 4J1

Monitoring Station Symposium
Tuesday, October 17, 2017

Members: $199 (plus tax)
Non-Members: $249 (plus tax)

Delta Hotels Toronto Airport & Conference Centre
(formerly International Plaza Toronto Airport)
Plaza C Room
655 Dixon Road, Toronto, Ontario
M9W 1J3
Tel: (416) 244-1711

Time: 7:30 a.m.-4:30 p.m.

7:30 a.m.-8:30 a.m.    Breakfast, sponsored by Secure Global Solutions and Registration
8:30 a.m.-8:45 a.m.   Welcome and Introduction, Kim Caron
8:45 a.m.-9:30 a.m.
  ULC, Alan Cavers
9:45 a.m.-10 a.m.
  AM Break, sponsored by Security Response Centre
10 a.m.-10:45 a.m.
  TMA, Ivan Spector
11 a.m.-11:45 a.m.
  Cyber Security, TBA
12 p.m.-12:15 p.m.   CANASA updates, Patrick Straw
12:15 p.m.-1:15 p.m.
  Lunch, sponsored by Honeywell
1:15 p.m.-2 p.m.
  Bell Communications, Ken Short
2:15 p.m.-3 p.m.
  Video Monitoring, Rob Baxter
3:15 p.m.-3:30 p.m.
  PM Break, sponsored by TYCO Security Products
3:30 p.m.-4:15 p.m.
  Software Integration Panel:
Rod Coles, Cliff Dice, Jens Kolind,Hank Goldberg
4:15 p.m.
  Symposium ends

PLEASE NOTE: There will not be any on-site registration for this event. The registration deadline is Wednesday, October 11, 2017. All payments must be made prior to the event. Refunds will only be granted up to two weeks prior to the event.

For more information:
Zen Lombardi
Meeting and Event Planner
Tel: (905) 513-0622 ext. 239
Toll Free: 1 (800) 538-9919 ext. 239

Speaker Sessions

7:30 a.m.-8:30 a.m.

Secure Global Solutions

Breakfast Sponsored by Secure Global Solutions

8:30 a.m.-8:45 a.m.

Kim Caron

Welcome and Introduction

Speaker: Kim Caron, Director-Business Development at Armstrong’s National Alarm Monitoring

About Ms. Caron
Kim began her career in the alarm industry in 1988 at a monitoring station. Over the years, she has worked for a small business, a large corporation and a not-for-profit association. Working her way up from an entry level position, Kim was able to gain experience in many areas of the industry including monitoring, service, installation, customer service and sales. Presently, Kim is the Director of Business Development for Armstrong's National Alarm Monitoring. She is also the National Chair of CANASA's Central Station Committee.

8:45 a.m.-9:30 a.m.
(15 min of Q&A)

Alan Cavers


A review of ULC Regulations and Updates

Speaker: Alan Cavers

About Mr. Cavers
Alan Cavers is Engineering Manager for the Fire & Security Systems Group of Underwriters' Laboratories of Canada (ULC). Alan has been with ULC for 31 years in various capacities with the past 23 years working in the fire alarm and burglary protection area. Alan is a registered Canadian Fire Alarm Association (CFAA) Technician.

Alan is on 12 different ULC Standards Committees.

The Fire and Security Systems Group is the main resource for Authorities Having Jurisdiction, Police Departments, Fire Departments and Insurance Companies to source out and provide interpretations for field problems.

Alan is also an active member of the Standing Committee on Use and Egress for the NBCC & NFCC for the next release of the NBC & NFC for 2015 and on the Board of Directors of the Canadian Fire Alarm Association.


9:45 a.m.-10 a.m.

Security Response Center

AM Break - Sponsored by Security Response Centre


10 a.m.-10:45 p.m.
(15 min of Q&A)

Ivan Spector

A Presentation of TMA’s Educational Offering to the Canadian Monitoring Station Community.

Speaker: Ivan Spector, President, Sentinel Alarm Co

About Mr. Spector

Ivan Spector is President of Montreal-based Sentinel Alarm Co. Sentinel has been in the Security and critical monitoring business for over 40 years and is a full service custom design ULC listed and 5 Diamond certified monitoring station.

In addition to his ownership of Sentinel Alarm, Ivan is a leader in advancing alarm management in both Canada and the United States.

Mr. Spector has served on the Board of Directors for CANASA, was National President and Chairman of the Response Committee. In this role, Ivan proved instrumental in driving many False Dispatch Reduction Initiatives. Currently, he serves on the Executive Committee of The Monitoring Association (TMA) and is on the Board of the Security Industry Alarm Coalition (SIAC).

Mr. Spector is a Superior Court of Canada acknowledged and accepted Expert Witness. He is a graduate of McGill University in Montreal. He and his wife Jodi reside in Montreal and have 4 children.


11 a.m.-11:45 a.m.
(15 min of Q&A)

Sascha Kylau

Cyber Security
This session will cover Cyber Security trends in 2017 and how Monitoring Stations have fallen victim to hacking and ransomware.  We will also cover steps that Monitoring Stations can take to help protect their businesses and become victims of Cyber Attacks.

Speaker: Sascha Kylau, VP, OneTel Security

About Mr. Kylau
Sascha Kylau is the VP of OneTel Security and a frequent speaker and educator at industry events.  He started as an engineer for Sur-Gard 20 years ago and has worked in the monitoring industry for his whole career. He is the current chair of The Monitoring Association Technology committee and is an active participant of the Alarm Industry Communications Committee. 

12 p.m.-12:15 p.m.

Patrick Straw

CANASA Updates
A Canadian Security Association update

Speaker: Patrick Straw, Executive Director, Canadian Security Association

About Mr. Straw
Patrick Straw was announced as Executive Director of the Canadian Security Association (CANASA) in May 2017. Patrick has been an active member in the Canadian security industry for 30 years. During that time Patrick has worked in integration, distribution, dealer monitoring and has managed a small company of his own. Patrick has also served on the Ontario Board of Directors for CANASA and is very excited about the opportunity to serve the industry in his new role.

12:15 p.m.-1:15 p.m.


Lunch - sponsored by Honeywell

1:15 p.m.-2 p.m.
(15 min of Q&A)

Ken Short

Bell Communications

Speaker: Ken Short, Senior Manager, Network Architect, and Technology Strategist, Bell Canada

About Mr. Short

Ken Short is a Senior Manager, Network Architect, and Technology Strategist at Bell Canada. He has been in the Telecom Industry since 1986 when as a Co-op student, he developed and tested software for Bell Northern Research in Ottawa and Toronto. Over the next 30 years, he has worked in several Bell Canada Enterprises affiliates including NewTel Communications, Aliant, NBTel Global, Stentor, Darome Canada, Bell Conferencing, and Bell Canada. His experience includes Software and Database Development, Project Management, Network Architecture, Network Design, Network Provisioning, as well as Director of Technology at Darome Canada and Bell Conferencing.

Ken has been focused on IP (Internet Protocol) Technology and Network Development since 2004. He specializes in Voice Over IP Network and Application design including Technology selection and standardization and Regulatory requirements. He has guided the introduction of many services and technologies over IP Networks in Bell Canada including Home Phone on FibeTM in 2010.

Ken has a Bachelor of Engineering (Electrical) from Memorial University of Newfoundland and is a Professional Engineer (Professional Engineers Ontario).

Ken lives and works in Mississauga, Ontario.

2:15 p.m.-3 p.m.
(15 min of Q&A)

Rob Baxter

Video Monitoring
This session covers video verification monitoring best practices from both the integrator and monitoring station perspective. We will look at metrics for a monitoring station operation to achieve best results for your customer. We will also examine the pitfalls to profitability from the integrator perspective to operations, monitoring, maintenance and ROI on rental of video verified systems.

Speaker: Rob Baxter, CEO, Vancouver Fire

About Mr. Baxter
Robert is a leading verification expert in North America, and is passionate about the critical value of video verification in the security industry. As a professional engineer, inventor, and the CEO of Radius Security and Vancouver Fire, he has pioneered innovation in the field of remote guarding using analytics. Under his leadership, Radius Security made the controversial decision to launch its monitoring station in 2010, despite the financial risk. At the heart of that decision was Robert’s belief that video verification was the path to lowering false alarms and increasing arrests. Not finding a viable hardware option in the marketplace, Robert built Radius’s first video verification prototype in his home lab. Radius then began to manufacture and design remote guarding video audio talk down systems for a wide range of clients with diverse needs, with the common thread being they all experience high crime. Since that time, customers from industries such as high rise construction, car dealerships and other high-value, high-crime occupancies have since seen crime virtually eliminated at the sites which had previously used static guard services. Radius has some of the best statistics in North America: 50% of police dispatches result in apprehensions, and false alarms are only 10%, vs. unverified security industry averages of <0.1% and 98%, respectively. Radius’s RMR from managed video services now is 3x Radius’s traditional security and is currently growing at an annual rate of 50%.

Robert was involved in producing the 2014 PPVAR Verification Best Practices and the corresponding online verification education. He has done extensive study of police and industry verification trends across North America and the UK. He serves on the Private Sector Liaison Committee of the Canadian Association of Chiefs of Police.

3:15 p.m.-3:30 p.m.


PM Break - Sponsored by TYCO Security Products

3:30 p.m.-4:15 p.m.
(15 min of Q&A)

Software Integration
Software Integration Panel Discussion

Panel: Rod Coles, Cliff Dice, Jens Kolind, Hank Goldberg


Rod Coles

About Mr. Coles, President & CEO, Bold Technologies
Rod Coles is the President and CEO of Bold Technologies and is also the founder, President and CEO of Bold's sister company, White Rabbit Electronics.

Rod has been in the monitoring software industry for close to 30 years. He began his career developing software for companies in the United Kingdom before branching out and creating his own UK-based automation software company in 1995.

Rod came to the United States in 1999 to join Bold Technologies as Chief Architect and Partner, and was responsible for the development and design of the Manitou alarm monitoring software. Rod became President of Bold Technologies in 2004, and CEO of Bold in 2010. Throughout his tenure with Bold Technologies, Rod has been actively involved with the design and development of the entire Bold product line.

In 2014, Rod saw an opportunity to merge home automation and security and, as a result, founded White Rabbit Electronics. White Rabbit designs and manufactures security products that connect the Internet of Things in today's smart home while delivering safety and simplicity for the user.

Rod continues to oversee Bold Technologies while also guiding operations, ongoing software development, and company direction for White Rabbit Electronics. Rod holds a bachelor’s degree in Information Technology and Business from Colorado Technical University.

Clifford Dice

About Clifford Dice, CEO & Founder, DICE Corporation
Clifford Dice is the CEO and founder of DICE Corporation one of the leading research and development companies in the security industry. An innovator of software solutions that have helped shape the security industry, DICE has created many of the products and solutions used by some of the largest security companies. Some of DICE’s top services include alarm monitoring, service, sales, smart home, and telecom solutions. DICE also operates the industry’s largest cloud hosting center, supplying over one million subscribers with direct service and six million subscribers with alarm signaling telecom services.
Jens Kolind

About Jens Kolind, CEO & President, Innovative Business Software
Jens Kolind is CEO and President at Innovative Business Software, provider of SBN, the large scale central station automation platform used to monitor millions of accounts across Europe, North and South America. Over the last two years Jens has launched SBN Cloud as the first central station hosted service to achieve UL certification and Safe and Secure - the Award Winning personal safety application. Prior to joining IBS, Jens was responsible for implementing healthcare IT systems to a population of over 50 million people in the UK.

About Hank Goldberg, Vice President, Secure Global Solutions, LLC
In 2007, Hank co-founded Secure Global Solutions (SGS), an IT resource group to the security industry. For more than 30 years, Hank has been a partner in the leading companies developing central station software, including founding Monitoring Automation Systems (MASterMind software).

SGS leads the alarm industry by delivering technologies for modern monitoring. stages™, the SGS flagship product, was created from inception as a “cloud” solution for monitoring centers. DataLoc™, integrated data mapping for mobile devices, finds PSAPS and AHJs while validating address. Most recently, SGS won the 2017 ISC-West New Product Showcase (NPS) for nextStage™, allowing distributed systems for hybrid monitoring.

Hank is a co-patent holder of another SGS invention, the Network Navigator™ for cyber-secure VPN-to-the-cloud services. Network Navigator™ secures connections at a customer site and delivers UL827 and UL 1981 compliance for video or other central station services.

Hank is active in the alarm industry and serves on the UL standards committees and TMA committees for contract monitoring, education and ASAP-to-PSAP. He is a regular presenter at ISC, ESX and TMA events and writes on technology for industry magazines.


4:15 p.m.

Kim Caron

Wrap up

Speaker: Kim Caron

Thank you to our sponsors