New alarm verification strategy in Guelph means fees for Central Monitoring Stations

Commencing on March 1, 2014, Central Monitoring Stations servicing Guelph property owners’ premises will be required to verify alarm calls prior to requesting Guelph Police response. Verified alarm calls will be dispatched to first available Guelph Police Service two officer units for response. Non-verified alarm calls will be processed at a lower level of police response.

The Guelph Police Service will charge the Central Monitoring Station a fee of $160 for all monitored alarms requesting a police dispatch which are found to be false (i.e. upon arrival, no evidence of criminal activity) or $80 if the request is cancelled when police are en route. It is noted that in the case of banks and other financial institutions, requests for police dispatch cannot be cancelled and the fee of $160 will be due and payable for false alarms at such premises. Where it is determined criminal activity has, in fact, occurred (i.e. break and enter; property damage) no remittance from the Central Monitoring Station will be required.

Read the entire memo from Guelph Police Service.

For more information, please contact:
Sandra Odorico
Manager, Data Services – Guelph Police Service
(519) 824-1212 ext. 7059