Senior Program Manager - Cross Sell

Location:
Vancouver, British Columbia, CA Ottawa, ON, CA Toronto, ON, CA Quebec, Quebec, CA Calgary, AB, CA
Req ID: 21397
Jobs by Category: Security & Automation
Job Function: Project Management
Status: Full Time
Schedule: Regular

Work from home
Various locations

Join our team

The TELUS Business Solutions (TBS) Post Acquisition Integration Team develops comprehensive integration processes and best practices to ensure we maximize the considerable expertise and capabilities of the acquisitions we make to drive stronger interlock between our teams, compete more effectively and drive inorganic growth outcomes for B2B.

As we amplify our growth, we’re looking for a leader to unlock new sales opportunities in both our TELUS and acquisition sales teams through cross-selling and product intensity.

We have ambitious targets as we evolve, ramping our sales channels nationally by tapping into new product + market segments to fuel our growth. In a new and growing space, on a new and growing team, the opportunity to make an impact and influence our trajectory is huge.

Here's the impact you'll make and what we'll accomplish together

As a Senior Program Manager, you will be responsible for building our end to end sales cross-sell strategies and owning their success.

You’re a strategic thinker and able to capture business insights and apply them to strategic programs that drive growth across our sales channels. With your passion to innovate and problem solve, you’ll drive channel enablement programs by collaborating with key business and functional stakeholders to promote and enable innovative and new methods that deliver exceptional business outcomes.

Through your programmatic approach you will: solve problems, overcome challenges of ambiguous concepts, introduce new and innovative ideas, drive continuous improvement and strong interlock between teams.

Here's How

• Develop and lead strategic programs that will drive growth and increase sales performance across our B2B sales channels through ideation, integration of process improvement and best practices sharing.
• Build the playbook to successfully x-sell across our sales channels. Develop the blueprint to build traction and gain momentum post launch.
• Identify, develop and implement initiatives that improve operational processes and interlock between sales teams.
• Act as the voice of the sales channels to remove barriers and drive meaningful change through our partners in Product, Marketing + Operations, allowing our sales teams to focus on what they do best, providing a best-in-class customer experience.
• Measure performance of programs and tactics through data driven insights. Implement outlier management programs to drive improvements.
• Drive mindshare, awareness and adoption of programs by ensuring Sales teams are receiving premium training and tools to provide coaching and reinforcement to their teams as the needs and maturity of the channel evolve.
• Look to continuously improve processes to optimize the go to market planning, communication, project management, stakeholder engagement and interlock between teams.
• Govern complex programs through project streams coordination, business resource allocation and project management leadership ensuring interlock across multiple teams and business units.
• Develop effective updates and presentations, reporting and tracking of all program activities, from working-level to executive audiences.
• Provide thought leadership in solving problems and helping to remove program roadblocks.
• Facilitate and support strategic discussions and recommendations at the director and VP level.
• Challenge the status quo of existing processes and tools to continue the evolution and enhancement journey while anticipating problems and developing sustainable and scalable solutions collaboratively across stakeholder teams.
  
  

You're the missing piece of the puzzle

• A self-starter, inquisitive and curious, not afraid to try different approaches to solve a problem by leveraging best practices from other business units. • Known for taking a collaborative, integrated work style with a reputation that makes cross-functional teams want to work with you.
• Thrive in ambiguous situations, demonstrating structured thinking/processes to simplify complex problems, and recommend a clear path forward.
• Excellent organizational and project management skills with the ability to handle multiple initiatives and prioritize effectively.
• Outstanding communication skills managing diverse stakeholders and leaders in the organization. You have strong presentation skills, confidence in your analysis and open minded approach to influence decision making.
• Known for having strong business acumen and a proven ability to synthesize business results into actionable insights. Valued for your business and financial acumen you are able to articulate current state using meaningful metrics for your audience, convey impact, and identify process improvement opportunities.
• Reputation for successful delivery of large scale programs with high risk, complexity and business impact across various cross functional teams.

Great-to-haves

• Bachelor's degree; MBA or equivalent in education and experience
• An understanding B2B Sales
• SFDC experience is an asset
• Understanding of TELUS business and PSO sales methodologies
• PMP, CAPM and/or PMI-ACP certification is an asset
• Bilingual (English and French)
  
  

Email: jessica.robb@telus.com