Central Station Operators Level Two Program
Course Overview
The Advanced Operators Online Training course is the next level in training for Central Station personnel. It is an in-depth view of the operator role in the Central Station, an overview of key technologies used onsite and a customer focus on preventing false alarms. This course package includes the course content and assessment test in one purchase.
Program Outline:
This course is comprised of six modules:
- Module One: Enhanced Customer Service Skills
- Module Two: Handling Difficult Customer Situations
- Module Three: Specialty Alarms
- Module Four: Communication Methods
- Module Five: Receivers and Receiver Formats
- Module Six: False Alarm Management
How to order
CANASA member companies receive a 25% discount on this course. Click here to go to the members only site to get a discount code to use for purchasing this course.
Click here to be redirected to the Central Station Alarm Association/ Central Station Alarm Association website to order this program