VOIP
The recent introduction of voice communication over high-speed Internet connections has raised many issues on the effects of this service to our industry. In an effort to address these effects, CANASA completed testing of this service in February 2004 and has published its findings in a detailed report.
The study involved the results of testing using the VoIP connection from, not only the best case scenario of a T1 Trunk with no traffic, but also from a residential cable modem at peak service time.
This report outlines the successes, failures, benefits and disadvantages of this service. The complete report is available in the member section of our website (www.canasa.org). A recommended sample letter is also available on the website designed to help CANASA Members communicate to clients the effects of this new service to their alarm system and personal safety.
CANASA will continue to endeavour to work with providers of this service and meet with company executives to address the liability and operational issues of this service. We will continue to publish information regarding this issue on a timely basis.
CANASA Alarm Technician Level 1 Education Course outlines the importance of periodic test signals to ensure alarm communicators can contact the monitoring station receiver, and identifies it as a crucial element for every alarm system installation.
