Welcome to the 7th Annual CANASA’s National Monitoring Symposium!
October 21-22, 2024



CANASA will host its 7th annual National Monitoring Station Symposium on October 21-22, 2024, prior to Security Canada Central (October 23-24). This event is a “must attend” opportunity to meet with your peers, to share and exchange information and discuss common problems in a very friendly environment.

Malcom Pesner
Chair of the 2024 National Monitoring Station Symposium

: (Includes breakfast, breaks, lunch)
Member: $290 (plus taxes)
Non-Member: $350 (plus taxes)

Delta Hotels Toronto Airport & Conference Centre
655 Dixon Road
Toronto, Ontario M9W 1J3
Tel: (416) 244-1711

Time: 7:30 a.m.-5 p.m.

AGENDA - October 21
API Monitoring Station Tour

Departure: 1 p.m.

Return: 4 p.m.




Book your tour (free) to visit the A.P.I. a state-of-the-art monitoring station. Your host Matthew Moss, will guide you through the station’s installation.

September 30,2024 for bus booking space.
If you plan to drive to A.P.I.
5775 Yonge Street 7th floor, Toronto ON M2M 4J1

Pease contact:
Danielle Paquin

Pickup and return location:
Delta Hotels Toronto Airport & Conference Centre
655 Dixon Road
Toronto, Ontario
M9W 1J3

AGENDA - October 22
Monitoring Station Symposium

7:30 a.m.-8:30 a.m. 



Breakfast, sponsored by Armstrong's, BOLD Group, DSC, JCI, onetel Security



8:30 a.m.-8:45 a.m.
Welcome and introduction by Malcom Pesner, Chairman of the National Symposium

8:45 a.m.-9:45 a.m

Health and Wellness

Participants will take away Strategies and Tools including:

  • Self regulation and regulation of one’s emotional state in hard conversation
  • Recognize the signs of escalation
  • Setting boundaries and limits
  • Practical wellness strategies with a tool box including 5 things that get in the way of wellness and mental health and what to do about them

About Charmaine Hammond
Charmaine Hammond, is a highly sought-after business keynote and workshop speaker, and educator who teaches and advocates the importance of developing trust, building healthy relationships, effective communication and collaboration, and, resolving conflict in the workplace. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to step into action immediately

9:45 a.m.-10 a.m.
AM Break, sponsored by RSPNDR


10 a.m.-10:45 a.m.


Monitoring Station Reference Guidelines : A review on best practices

Shelley McQuigge will present the new sections on Cybersecurity and other updates to current sections.

About Shelley McQuigge
Shelley began her career in the security industry in July of 2006 as an operator. Over the last 18 years she has filled numerous rolls such as trainer, back up supervisor, Supervisor, Central Station Manager. Currently her role is with Paladin Technologies as the Quality Control Manager for the Monitoring division as well as Dealer Coordinator. Shelley contributes to the industry by sharing her best practices to the degree that she is currently chairing a sub-committee within CANASA and working with others to write and update Monitoring Station Best Practices.

10:45 a.m.-12 p.m.


Redundant Station

Alan Cavers will be presenting an overview of the new Redundant Station Guidelines from ULCS561.

About Alan Cavers
Alan Cavers - now a retired security industry expert, was with ULC for 31 years in various capacities with the past 23 years working in the fire alarm and burglary protection area.

12 p.m.-12:30 p.m.

Lunch, sponsored by Armstrong's, BOLD Group, DSC, JCI, onetel Security



12:30 p.m.-1:30 p.m.

Keynote Speaker: Ariel Buk

We are excited to introduce Ariel Buk as the 2024 Monitoring Station Symposium Keynote Speaker. Session description to come.

About Ariel Buk
Ariel Buk is a distinguished cybersecurity professional with a rich background spanning prominent industry giants such as Symantec, Trend Micro, Palo Alto Networks, and Vectra. With an unwavering dedication to fortifying digital infrastructures against emerging threats, Ariel's expertise and leadership have left an indelible mark on the landscape of IT security.
See more

1:30 p.m.-3 p.m.

Monitoring Stations are facing a challenge with the new Ulc CAN/ULC-S561

Speakers on the panel will explain their experience on their particular situation and action taken to meet the new Ulc S561 guide lines.


Kevin Allison, CEO
Fire Monitoring of Canada

Bill Brousseau, Vice President Of Technology
Bold Group

Matthiew Moss, Director – Dealer Support & Monitoring Station Solutions

Dan Small, President
Armstrongs, a Becklar Company

3 p.m.-3:15 p.m.
PM Break, sponsored by RSPNDR


3:15 p.m.-4:30 p.m.

Round Table Discussion : An open discussion on the future /trends of Monitoring Stations

This session has been a favorite among Symposium’s participants. This free discussion often turns out to be a good source of information.

4:30 p.m.-5 p.m.


Symposium wrap up with Patrick Straw, Executive Director, Canadian Security Association (CANASA)


For more information, contact:
Danielle Paquin
1-800-538-9919 ext. 226


Thank you to our sponsors