Quebec City By-law 883

On December 21, 2016 Quebec City adopted By-law 883, which will take effect on January 1, 2018. However, certain articles of By-law 883 will be postponed until January 2019.

Recall of By-law 883 article that will take effect on January 1, 2018 for clients, installers and monitoring stations.

B-law 883 creates mandatory actions for: the customer (end user), the installer, and the monitoring station. This responsibility sharing between all intrusion alarm stakeholders means that each of one of them must respect their obligations or will otherwise be subject to a fine when an alarm is deemed to be false.  In the case of a false alarm where each stakeholder has proven to have completed what the By-law expects from them, no one will be fined. Please read By-law 883 to understand what are your obligations are and those of your client (end user) who you must inform.

1. Customer (end user) obligations

• It is now mandatory for each customer (end user) to give a calling list, including three (3)  different phone numbers.
• Either three (3) different phone numbers that reach the same person or a combination of people the client has designated to check the premise when an alarm has occurred.
• The By-law states that the customer is obligated to keep the list up-to-date at all times and provide it to the alarm installer or monitoring station.  

• It is now mandatory for the installer to collect and to transfer his client’s calling list information on behalf of his customer to the monitoring station with which he has an agreement.
• The By-law states that the customer is obligated to keep the list up-to-date at all times and provide it to the alarm installer or monitoring station.

• It will be mandatory for the monitoring station to make three (3) verification calls to attempt to reach the client (end user) to verify the alarm status prior to sending a dispatch request to the police services. (see By-law 883 p. 5, Definitions -article 7 and article 8.4)