Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support. We are a multi-national company with a local feel that operates across Canada, the western US, and Texas. The experts that makeup Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

As part of the 2021-2022 Paladin Technologies expansion plan a redundant bi-lingual ULC alarm monitoring center is being designed in Ottawa. This position will be instrumental in providing operational direction & support in this new center. Starting as a remote worker while the center is under construction, the candidate will be key in staffing, providing supervision & training resources for personnel.

Quality Control

• Alarm handling, video verification and inbound call reviews.
• Statistical analysis & documentation of station metrics.
• Review of staffing metrics for operational efficiencies.

Staffing Support

• Pre-screen, interview and onboard new candidates.
• Coach, supervise & support front line staff members.
• Participate in 90 action plan, merit & annual performance reviews.

Operational Support

• Participate in the design & support of the new center.
• Provide support to front line staff in support of the monitoring KPI.
• Participate in the Operational On-call rotation.
  

• Bilingualism (French & English) is required.
• Ability to lead and supervise a team effectively.
• Ability to work remotely.
• Strong verbal and written communication skills.
• Strong organizational skills and time management.
• Strong computer and technical call centre aptitude.
• Previous supervision experience in alarm monitoring centre is considered an asset.
• Flexibility to work within a 24-hour workplace.
• Exercise mental flexibility and situational awareness within a team-based environment.

Interested Candidates should forward their resume to: atuke@paladintechnologies.com