Central Station Operators Level 2

Course Overview
The Advanced Operators Online Training course is the next level in training for Central Station personnel. It offers an in-depth view of the operator role in the Central Station, an overview of key technologies used on site, and a customer focus on preventing false alarms. This course package includes the course content and assessment test in one purchase.

Course Outline
This course is comprised of six modules:

  • Module One: Enhanced Customer Service Skills
  • Module Two: Handling Difficult Customer Situations
  • Module Three: Specialty Alarms
  • Module Four: Communication Methods
  • Module Five: Receivers and Receiver Formats
  • Module Six: False Alarm Management

Self-study format
This program is offered online and requires an Internet connection. Once you have purchased the program you have one year to complete it.

Cost
U.S. $180 (CANASA members receive a 25 per cent discount)

How to order
CANASA member companies receive a 25 per cent discount on this course. Members can sign into CANASA’s “Members Only” section to get a discount code for a reduced price.

Go to the Central Station Alarm Association website to order this program. Remember to use your discount code if you are a member!