Tour of Lanvac Monitoring Station • October 21, 2019
2019 Monitoring Station Symposium • October 22, 2019


               

CANASA recognizes the importance of the Monitoring Station Symposiums held over the past few years and is pleased to announce that the 2019 Monitoring Station Symposium will be held on October 21 and 22 in Toronto. Don't miss this opportunity to hear what's new and to have your say in the future of the industry. Come a day early and enjoy the free tour of the Lanvac Monitoring Station with your symposium registration!

Keynote Speaker: Sarah McVanel
"The Frog Factor: The Secret to Attracting and Retaining World-Class Talent!"



Watch the video as Sarah discusses her upcoming keynote
and why you won't want to miss it!


Tour of Lanvac Monitoring Station
Monday, October 21, 2019


Sponsored by:

Take a peek behind our mantraps! Lanvac Surveillance Inc. Hosts Monitoring Station Visit on Monday October 21, 2019
 
Lanvac Surveillance Inc. is proud to host a full central station and remote facilities tour for all Symposium participants at their Scarborough location. As one of seven of Lanvacs interconnected monitoring stations across Canada, the Scarborough location offers ULC approved burglary, fire and financial monitoring as well as redundant video monitoring services. Lanvac’s team will be ready to answer your questions about their operations, video monitoring and state of the art in-house software winlinks3001™.
 
Don’t miss out on this unique opportunity! Register now as bus tour space is limited.

Cost
: Included in your registration fee for the symposium.

Times
:
1:45 p.m.   Pickup at Delta Hotel
3 p.m.        Arrive at Lanvac
5 .m.          Depart Lanvac
6:30 p.m.   Arrive back at Delta Hotel

Pickup and Drop off:
Delta Hotels Toronto Airport & Conference Centre
(formerly International Plaza Toronto Airport)
655 Dixon Road
Toronto, Ontario
M9W 1J3

Tour Location:
Lanvac Monitoring Station
2863 Kingston Road
Scarborough, Ontario M1M 1N3

Monitoring Station Symposium
Tuesday, October 22, 2019


Cost
:
Members: $250 (plus tax)
Non-Members: $290 (plus tax)

Location:
Delta Hotels Toronto Airport & Conference Centre
(formerly International Plaza Toronto Airport)
Plaza C Room
655 Dixon Road, Toronto, Ontario
M9W 1J3
Tel: (416) 244-1711

Time: 7:30 a.m.-5 p.m.

Agenda
   
7:30 a.m.-8:30 a.m.    Breakfast, sponsored by RSPNDR
8:30 a.m.-8:45 a.m.   Welcome and Introduction by Kevin Leonard, Huronia Alarm and Fire Security Inc.
8:45 a.m.-9:45 a.m.
  Changes to Standards Affecting Monitoring Stations in Canada, Alan Cavers, Underwriters Laboratories of Canada (ULC)
9:45 a.m.-10 a.m.
  AM Break, sponsored by Johnson Controls and Alarm.com
10 a.m.-11 a.m.
  The Future of Monitoring, Morgan Hertel, Rapid Response Center
11 a.m.-12 p.m.
  AHJ's Panel Discussion: One on One with First Responders
MC: Neil Sutton
12 p.m.-12:30 p.m.   Lunch, sponsored by Armstrong's National Alarm Monitoring
12:30 p.m.-1:30 p.m.
  Keynote Speaker: Sarah McVanel
The Frog Factor: The Secret to Attracting and Retaining World-Class Talent!
1:30 p.m.-2:30 p.m.
  Panel Discussion: Sarah McVanel
Where are All the Good People? Retaining & Recognizing Great Talent
2:30 p.m.-3:30 p.m.
  Round table discussion: Monitoring Station Issues
3:30 p.m.-3:45 p.m.
  PM Break, sponsored by SecureNet
3:45 p.m.-4:45 p.m.
  Achieve More With Every Action, Adam Brandfast, Product Manager, Alarm.com
4:45 p.m.- 5 p.m.
  Symposium Wrapup and Updates from Patrick Straw


Speaker Sessions


7:30 a.m.-8:30 a.m.





Breakfast, sponsored by RSPNDR

8:30 a.m.-8:45 a.m.


Welcome and Introduction by Kevin Leonard, Huronia Alarm and Fire Security Inc.

About Mr. Leonard
Kevin started at Huronia in 1990 as a technician and worked his way right to the front of the company as President & CEO. Kevin’s education as an Electronics’ Engineering Technologist and his technical background compliment his natural problem solving skills. Growing up in a small family business taught Kevin valuable customer service lessons that help him maintain the high level of customer service that has made Huronia famous. Kevin is CANASA Level 2 and CFAA certified.



8:45 a.m.-9:45 a.m.
(15 min of Q&A)

Alan Cavers


Changes to Standards Affecting Monitoring Stations in Canada

  • CAN/ULC-S301 – Standard for Signal Receiving Centres Configurations and Operations
  • CAN/ULC-S561- Installation and Services for Fire Signal Receiving Centres

This presentation will give station operators an insight to changes in standards that will affect all stations in Canada. Many of the changes in these standards address the concerns in the industry around consistency, continuity and redundancy of the signal receiving centre in case of any emergency or event that could affect operation of these facilities. There are new opportunities that present themselves with the new editions of these Standards the revolve around Hosted Signal Receiving Centres and Managed Video Services .

Speaker: Alan Cavers, Underwriters Laboratories of Canada (ULC)

About Mr. Cavers
Alan Cavers is Engineering Manager for the Fire & Security Systems Group of Underwriters' Laboratories of Canada (ULC). Alan has been with ULC for 31 years in various capacities with the past 23 years working in the fire alarm and burglary protection area. Alan is a registered Canadian Fire Alarm Association (CFAA) Technician.

Alan is on 12 different ULC Standards Committees.

The Fire and Security Systems Group is the main resource for Authorities Having Jurisdiction, Police Departments, Fire Departments and Insurance Companies to source out and provide interpretations for field problems.

Alan is also an active member of the Standing Committee on Use and Egress for the NBCC & NFCC for the next release of the NBC & NFC for 2015 and on the Board of Directors of the Canadian Fire Alarm Association.

 


9:45 a.m.-10 a.m.






AM Break, sponsored by Johnson Controls and Alarm.com



 


10 a.m.-11 p.m.
(15 min of Q&A)

Morgan Hertel

The Future of Monitoring
We explore what this really means focusing on the following area,
what a Central was and what it will look like in the future
     • What are the Values that we bring to table
     • Market Forces
     • Market Opportunities
     • Evolution
     • Investments
     • What the future brings

Speaker: Morgan Hertel, Rapid Response Center

About Mr. Hertel
Morgan Hertel is a long time industry veteran, having 40+ years of experience in the electronic security space. Over the years, he has served in many executive leadership roles for independent security integration companies and monitoring centers. As Vice President of Technology & Innovation for Rapid Response Monitoring, Morgan harnesses the synergy between the latest technological advancements and the industry's leading service providers to continuously deliver unmatched services to Rapid Response's Dealers. Additionally, Morgan serves as a Vice President of The Monitoring Association, he is actively involved in many local and national industry associations and initiatives, he dedicates countless hours to his work on several industry forward-thinking committees and he holds the following certificates and licenses: NICET Level III Fire Alarm Technology, California Alarm Company Qualified Manager, Oregon Certified Trainer, Oregon Executive Manager, TMA Level I and II Central Station Operator, SIA Certified Operator and ESA Certified Alarm Installer.



11 a.m.-12 p.m.
(15 min of Q&A)




AHJ's Panel Discussion, MC: Neil Sutton

One on One with First Responders
Panelists will be invited to discuss false alarm, new technology and other challenges faced by the monitoring community. It will be the opportunity to raise concerns but also to learn more about the future of alarm response. Among the subjects to be discussed, Toronto Police, RSPNDR and other panellists will be discussing challenges, what changes they for see, and how alarm response will look in the years to come.

About Mr. Sutton
Neil Sutton has been writing about technology and business for almost two decades. For the past eight years, he has covered the security market for SP&T News and Canadian Security magazine and was appointed editor of both publications in 2011. Neil is an active member of the Canadian security industry, participating in industry events across North America.

 


12 p.m.-12:30 p.m.




Lunch, sponsored by Armstrong's National Alarm Monitoring




12:30 p.m.-1:30 p.m.




View video of Sarah discussing "The F.R.O.G. Factor", the topic of her upcoming keynote and why you won't want to miss it!

Keynote Speaker: Sarah McVanel

The Frog Factor: The Secret to Attracting and Retaining World-Class Talent!
Energize yourself and your workplace through this fun, informative and inspirational session. Get ready to turn your notions about recognition on their head by exploring it through a powerful solution focused lens. A proven process for self, team and organizational recognition is offered, F.R.O.G. Forever Recognize Others' Greatness™, inviting you to identify key ways you can begin to shift your organizational culture right away. By the end of this session, you will be ready to trial easy, inexpensive and proven techniques for recognizing others in your workplace that support meaningful connection and lasting change. Let's focus on the strategic language, business case and human case for recognition that will convince, inspire and influence decision makers. Whether you're burnt out or energized, in a boom or bust economy, you can't afford NOT to recognize...starting now!

About Sarah McVanel
Recognition expert, Sarah McVanel is passionate about guiding each of us to re-discover our own greatness, and recognize the greatness in others. She personifies Greatness Magnified! Allow Sarah to unleash the power of F.R.O.G. Forever Recognize Others' Greatness™.

An experienced and dynamic speaker and coach, Sarah McVanel provides experiences customized to every organization. She offers the business evidence to back up how recognizing greatness in ourselves and others is key to sustained business success through improved morale, increased top talent retention, and generating a positive corporate culture. Once we rediscover that understanding of our own greatness, we can use it to recognize that greatness all around us and improve ourselves, our workplace and the organization’s bottom line!


1:30 p.m.-2:30 p.m.
(15 min of Q&A)




Panel Discussion: Sarah McVanel

Where are All the Good People? Retaining & Recognizing Great Talent
Have you found that it's harder than ever before to attract good people? Years ago, you'd have a stack of resumes to go through when a position rarely opened up! Now you have this revolving door of people and you're lucky if the job candidate actually shows up! Let's look at what alarm call centres are doing to retain their best people as well as what other industries are doing that call centres could try. Let's stop that revolving door of talent and get back to serving and delighting customers!" What do you think?

About Sarah McVanel
Recognition expert, Sarah McVanel is passionate about guiding each of us to re-discover our own greatness, and recognize the greatness in others. She personifies Greatness Magnified! Allow Sarah to unleash the power of F.R.O.G. Forever Recognize Others' Greatness™.

An experienced and dynamic speaker and coach, Sarah McVanel provides experiences customized to every organization. She offers the business evidence to back up how recognizing greatness in ourselves and others is key to sustained business success through improved morale, increased top talent retention, and generating a positive corporate culture. Once we rediscover that understanding of our own greatness, we can use it to recognize that greatness all around us and improve ourselves, our workplace and the organization’s bottom line!
 


2:15 p.m.-3 p.m.
(15 min of Q&A)





Round Table Discussion
During this session we are looking for multiple topics for discussion. Two topics that have been requested they are mPERS and Definition of Notification. We will be asking for all attendees for additional topics for the round table on the registration form. Please ensure to take advantage to find out what your peers thoughts are and how they are working on these and other operational issues.


3:15 p.m.-3:30 p.m.



PM Break - Sponsored by SecureNet



3:45 p.m.-4:45 p.m.
(15 min of Q&A)

 

Achieve More With Every Action
Alarm.com offers integrated functionality between your customers, business, and monitoring station. Join this session to learn how award-winning enhancements like Smart Signal, Sensor Walk Test, and other powerful features enhance your customer's experience and integrate seamlessly to increase your business efficiency.

Speaker: Adam Brandfast, Product Manager, Alarm.com

About Mr. Brandfast
Adam Brandfass is the Senior Product Manager for Partner Tools & Operations at Alarm.com.  In his role, he focuses on improving mobile and web-based applications to automate operational processes, improve customer management, and enhance the user experience.  Adam has embraced multiple positions during his 8 years at Alarm.com that span across sales operations, field training, and business intelligence tool development.  His diverse array of knowledge allows him to develop holistic solutions that are attuned to the user and address the needs of the business.  Adam has a B.A. in Industrial Engineering from West Virginia University and resides in Pittsburgh, PA.  



4:45 p.m.-5 p.m.

Patrick Straw


Symposium Wrapup and CANASA Updates
A Canadian Security Association update

Speaker: Patrick Straw, Executive Director, Canadian Security Association

About Mr. Straw
Patrick Straw was announced as Executive Director of the Canadian Security Association (CANASA) in May 2017. Patrick has been an active member in the Canadian security industry for 30 years. During that time Patrick has worked in integration, distribution, dealer monitoring and has managed a small company of his own. Patrick has also served on the Ontario Board of Directors for CANASA and is very excited about the opportunity to serve the industry in his new role.



Thank you to our sponsors: