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Speaker Sessions
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7:30 a.m.-8:30 a.m.
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Breakfast, sponsored by RSPNDR
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8:30 a.m.-8:45 a.m.
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Welcome and Introduction by Kevin Leonard, Huronia Alarm and Fire Security Inc.
About Mr. Leonard
Kevin currently holds the monitoring station committee seat on the national board of CANASA. Kevin started in the security industry in 1990 as a technician and worked his way to the front of the company currently overseeing operations as COO. Kevin’s education as an Electronics’ Engineering Technologist and his technical background compliment his natural problem solving skills. Growing up in a small family business taught Kevin valuable customer service lessons that help him maintain the high level of customer service that has made Huronia famous. Kevin is CANASA Level 2 and CFAA certified. Kevin also volunteers as the Chair person of the Police Service Board for the Township of Tiny and was a member on the latest ULC s561 committee
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8:45 a.m.-9:45 a.m.
(15 min of Q&A)
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Changes to Standards Affecting Monitoring Stations in Canada
- CAN/ULC-S301 – Standard for Signal Receiving Centres Configurations and Operations
- CAN/ULC-S561- Installation and Services for Fire Signal Receiving Centres
This presentation will give station operators an insight to changes in standards that will affect all stations in Canada.
Many of the changes in these standards address the concerns in the industry around consistency, continuity and redundancy of the signal receiving centre in case of any emergency or event that could affect operation of these facilities.
There are new opportunities that present themselves with the new editions of these Standards the revolve around Hosted Signal Receiving Centres and Managed Video Services .
Speaker: Alan Cavers, Underwriters Laboratories of Canada (ULC)
About Mr. Cavers
Alan Cavers is Engineering Manager for the Fire & Security Systems Group of Underwriters' Laboratories of Canada (ULC). Alan has been with ULC for 31 years in various capacities with the past 23 years working in the fire alarm and burglary protection area. Alan is a registered Canadian Fire Alarm Association (CFAA) Technician.
Alan is on 12 different ULC Standards Committees.
The Fire and Security Systems Group is the main resource for Authorities Having Jurisdiction, Police Departments, Fire Departments and Insurance Companies to source out and provide interpretations for field problems.
Alan is also an active member of the Standing Committee on Use and Egress for the NBCC & NFCC for the next release of the NBC & NFC for 2015 and on the Board of Directors of the Canadian Fire Alarm Association.
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9:45 a.m.-10 a.m.
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AM Break, sponsored by Johnson Controls and Alarm.com
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10 a.m.-11 p.m.
(15 min of Q&A)
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The Future of Monitoring
We explore what this really means focusing on the following area, what a Central was and what it will look like in the future
• What are the Values that we bring to table
• Market Forces
• Market Opportunities
• Evolution
• Investments
• What the future brings
Speaker: Morgan Hertel, Rapid Response Center
About Mr. Hertel
Morgan Hertel is a long time industry veteran, having 40+ years of experience in the electronic security space. Over the years, he has served in many executive leadership roles for independent security integration companies and monitoring centers. As Vice President of Technology & Innovation for Rapid Response Monitoring, Morgan harnesses the synergy between the latest technological advancements and the industry's leading service providers to continuously deliver unmatched services to Rapid Response's Dealers. Additionally, Morgan serves as a Vice President of The Monitoring Association, he is actively involved in many local and national industry associations and initiatives, he dedicates countless hours to his work on several industry forward-thinking committees and he holds the following certificates and licenses: NICET Level III Fire Alarm Technology, California Alarm Company Qualified Manager, Oregon Certified Trainer, Oregon Executive Manager, TMA Level I and II Central Station Operator, SIA Certified Operator and ESA Certified Alarm Installer.
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11 a.m.-12 p.m.
(15 min of Q&A)
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AHJ's Panel Discussion: One on One with First Responders
Panelists will be invited to discuss false alarm, new technology and other challenges faced by the monitoring community. It will be the opportunity to raise concerns but also to learn more about the future of alarm response. Among the subjects to be discussed, Toronto Police, RSPNDR and other panellists will be discussing challenges, what changes they for see, and how alarm response will look in the years to come.
MC: Neil Sutton, Panelists: Gwen Lewis, Sgt. Wendy Drummond and Frank Pietrobono
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About Mr. Sutton
Neil Sutton has been writing about technology and business for almost two decades. For the past eight years, he has covered the security market for SP&T News and Canadian Security magazine and was appointed editor of both publications in 2011. Neil is an active member of the Canadian security industry, participating in industry events across North America.
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About Sgt Wendy Drummond
Sgt Drummond began her career as a 9-1-1 dispatcher. After a hiring freeze, she became a uniform police officer serving in 14 and 32 Division. She served 10 years in Corporate Communications, and was transferred to 13 Division as a Road Sergeant. Since then, she has been assigned to Strategy Management, Alarm Coordinator and is currently the Recruiting Sergeant at Talent Acquisition.
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About Gwen Lewis
Gwen started her career in the fire service in the dispatch center, where she answered emergency calls and dispatched fire trucks and personnel to emergencies. After being in the Communications Division for 6 years she wanted to further her career within the fire service and was promoted to Fire Prevention Officer with Ottawa Fire Services. As a Fire Prevention Officer she investigated over 150 fires, enforced the Ontario Fire Code, created and delivered public education programs. In 2015, she was promoted to Assistant Division Chief where she oversees the Public Education team who also complete inspections. After being involved with the Eastern Chapter of the Ontario Municipal Fire Prevention Officers Association (OMFPOA) she became a Director on the Provincial Executive Board in 2015. In 2017 she was elected as the Treasurer and in June of 2019 was elected President.
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About Mr. Pietrobono
Frank Pietrobono is the VP of Sales and Business Development for RSPNDR Inc. Frank is a 25-year Industry veteran specializing in sales and business development. Most of his time as been spent in the Electronic Security industry. He has extensive experience with manufacturing, SaaS solutions, Operations, and Customer services.
Frank’s channel management experience has allowed him to work with many large organizations in the North American market, helping them increase revenue through the acquisitions and strategic channel partners. He has held Senior positions with Tyco International, DSC, Kantech, AlarmForce, and The Automated Group.
His current role with RSPNDR has allowed him to help Dealers and Monitoring Stations create an RMR revenue stream while providing customers with a last mile service second to now.
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12 p.m.-12:30 p.m.
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Lunch, sponsored by Armstrong's National Alarm Monitoring
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12:30 p.m.-1:30 p.m.
View video of Sarah discussing "The F.R.O.G. Factor", the topic of her upcoming keynote and why you won't want to miss it!
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Keynote Speaker: Sarah McVanel
The Frog Factor: The Secret to Attracting and Retaining World-Class Talent!
Energize yourself and your workplace through this fun, informative and inspirational session. Get ready to turn your notions about recognition on their head by exploring it through a powerful solution focused lens. A proven process for self, team and organizational recognition is offered, F.R.O.G. Forever Recognize Others' Greatness™, inviting you to identify key ways you can begin to shift your organizational culture right away. By the end of this session, you will be ready to trial easy, inexpensive and proven techniques for recognizing others in your workplace that support meaningful connection and lasting change. Let's focus on the strategic language, business case and human case for recognition that will convince, inspire and influence decision makers. Whether you're burnt out or energized, in a boom or bust economy, you can't afford NOT to recognize...starting now!
About Sarah McVanel
Recognition expert, Sarah McVanel is passionate about guiding each of us to re-discover our own greatness, and recognize the greatness in others. She personifies Greatness Magnified! Allow Sarah to unleash the power of F.R.O.G. Forever Recognize Others' Greatness™.
An experienced and dynamic speaker and coach, Sarah McVanel provides experiences customized to every organization. She offers the business evidence to back up how recognizing greatness in ourselves and others is key to sustained business success through improved morale, increased top talent retention, and generating a positive corporate culture. Once we rediscover that understanding of our own greatness, we can use it to recognize that greatness all around us and improve ourselves, our workplace and the organization’s bottom line!
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1:30 p.m.-2:30 p.m.
(15 min of Q&A)
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Panel Discussion: Sarah McVanel
Where are All the Good People? Retaining & Recognizing Great Talent
Have you found that it's harder than ever before to attract good people? Years ago, you'd have a stack of resumes to go through when a position rarely opened up! Now you have this revolving door of people and you're lucky if the job candidate actually shows up! Let's look at what alarm call centres are doing to retain their best people as well as what other industries are doing that call centres could try. Let's stop that revolving door of talent and get back to serving and delighting customers!" What do you think?
About Sarah McVanel
Recognition
expert, Sarah McVanel is passionate about guiding each of us to
re-discover our own greatness, and recognize the greatness in others.
She personifies Greatness Magnified! Allow Sarah to unleash the power of F.R.O.G. Forever Recognize Others' Greatness™.
An
experienced and dynamic speaker and coach, Sarah McVanel provides
experiences customized to every organization. She offers the business
evidence to back up how recognizing greatness in ourselves and others is
key to sustained business success through improved morale, increased
top talent retention, and generating a positive corporate culture. Once we rediscover that understanding of our own greatness, we can use
it to recognize that greatness all around us and improve ourselves, our
workplace and the organization’s bottom line!
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2:30 p.m.-3:30 p.m.
(15 min of Q&A)
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Round Table Discussion
During this session we are looking for multiple topics for discussion. Two topics that have been requested they are mPERS and Definition of Notification. We will be asking for all attendees for additional topics for the round table on the registration form. Please ensure to take advantage to find out what your peers thoughts are and how they are working on these and other operational issues.
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3:30 p.m.-3:45 p.m.
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PM Break - Sponsored by SecureNet
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3:45 p.m.-4:45 p.m.
(15 min of Q&A)
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Achieve More With Every Action
Alarm.com offers integrated functionality between your customers, business, and monitoring station. Join this session to learn how award-winning enhancements like Smart Signal, Sensor Walk Test, and other powerful features enhance your customer's experience and integrate seamlessly to increase your business efficiency.
Speaker: Adam Brandfass, Product Manager, Alarm.com
About Mr. Brandfass
Adam Brandfass is the Senior Product Manager for Partner Tools & Operations at Alarm.com. In his role, he focuses on improving mobile and web-based applications to automate operational processes, improve customer management, and enhance the user experience. Adam has embraced multiple positions during his 8 years at Alarm.com that span across sales operations, field training, and business intelligence tool development. His diverse array of knowledge allows him to develop holistic solutions that are attuned to the user and address the needs of the business. Adam has a B.A. in Industrial Engineering from West Virginia University and resides in Pittsburgh, PA.
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4:45 p.m.-5 p.m.
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Symposium Wrapup and CANASA Updates
A Canadian Security Association update
Speaker: Patrick Straw, Executive Director, Canadian Security Association
About Mr. Straw
Patrick Straw was announced as Executive Director of the Canadian Security Association (CANASA) in May 2017. Patrick has been an active member in the Canadian security industry for 30 years. During that time Patrick has worked in integration, distribution, dealer monitoring and has managed a small company of his own. Patrick has also served on the Ontario Board of Directors for CANASA and is very excited about the opportunity to serve the industry in his new role.
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